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Terms and Conditions of Use

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to TowncarReservations.com. "Party", "Parties", or "Us", refers to both the Client and TowncarReservations.com, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing United States Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. You can learn more by reading our privacy policy.

Confidentiality
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, unless it is by Your request, or if we are legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the basis that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client's with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products, or to inform you of news regarding The Company.

Disclaimer
Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party (i.e. chauffeured service providers), including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
  • excludes the quality of rendered services by any 3rd party provider or chauffeured services provider, such as a failure, nondisclosure, or inability to execute a specific task or series of tasks. The Company is not responsible for any losses directly or indirectly incurred by a 3rd party provider.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment
Payment through the website will be exclusively in the form of Debit/Credit cards. Direct payments to the chauffeured services provider will be in a form acceptable to the provider or 3rd party representative. Our Terms are payment in full during the reservation process on the website, or immediately due upon the commencement of chauffeured services rendered. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection, agencies, or litigation. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Chauffeured service providers are responsible for paying commissions to TowncarReservations.com within 30 days of services being rendered. Failure to do so will result in immediate and possibly permanent expulsion from the TowncarReservations.com website.

Cancellation Policy
Minimum 24 hours notice of cancellation required, and must be made through the website by logging into "My Account", finding your upcoming reservation, and canceling the reservation. We reserve the right to levy a $30 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy
The Client, the chauffeured service provider and ourselves have the right to terminate any Services Agreement and/or reservation for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded. The Company is in no way responsible for the level of service provided by the chauffeured services provider, as they operate under their own set of policies. The Company's involvement in this process is limited to placing a request for a reservation. Reservations will need to be confirmed, disputed or resolved between the Client and the chauffeured services provider directly.

Availability
Unless otherwise stated, the services featured on this website are only available within the United States, or in relation to postings from the United States of America. All advertising is intended solely for the US market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies
Like most interactive web sites this Company's website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text, business methods and calculations relating to the Company's services and the full content of this website.

This Company's logo is a registered trademark of this Company in the US and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

Communication
Use the form on the Contact Us page as the primary method of communication. This, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company's stated telephone, facsimile or mobile telephone numbers.

This company is registered in the United States of America, PO Box 14324, Portland, OR 97293.

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General
The laws of Washington County in the State of Oregon govern these terms and conditions. By accessing this website and booking chauffeured transportation reservations, you consent to these terms and conditions and to the exclusive jurisdiction of the US courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. You are therefore advised to re-read this statement on a regular basis

Chauffeured Service Providers Conduct
Chauffeured Service Providers, also referred to as "Providers," "3rd Party Providers" or "3rd Party Vendors," can offer their services through the TowncarReservations.com website if they meet the required qualifications to operate within a given geographic region and if regional positions are currently available, as positions are limited. Providers can learn more by attending a weekly online demonstration offered by the Company. Ratings for providers are solely the opinions of clients, and are not necessarily represented or endorsed by the Company.

Provider membership can be terminated at any time upon immediate notice if:
  • The average of total consumer ratings falls below 3 points on a 5-point scale.
  • There is a failure to provide a professional level of service required to meet the Client's basic expectations.
  • More than 2 reservations are rejected within 1 week
  • Unusual demands for payment are made of the customer that fall outside of the standard surcharges (i.e. fuel surcharges, tips or toll expenses)
  • Trying to persuade consumers to bypass TCR and book through the provider directly in the future.
  • Failure to confirm a reservation within 24 hours.
  • Failure to appear at a scheduled date and time.


These terms and conditions form part of the Agreement between the Client, 3rd party providers and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms of Use contained herein. Your statutory Consumer Rights are unaffected.

© TowncarReservations.com, 2009. All Rights Reserved.